Shipping policy
SHIPPING POLICY Last updated: June 2026
Processing Time All orders are processed within [3] business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.
International Shipping We ship to select countries worldwide. International rates are calculated at checkout via Canada Post based on package weight and destination.
Estimated delivery times vary by destination. Customers are responsible for any applicable duties, taxes, or customs fees imposed by their country.
Order Tracking Once your order ships, you'll receive a tracking number by email. Please allow [24–48 hours] for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at customerservice@kalmpupco.com within [2] days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.
Questions? Reach out to us at customerservice@kalmpupco.com or through our [Contact page].